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Work your teams can stop chasing.

Each story shows the work as it is today, what changes with StandIn or Infinity, how it runs, and what you would measure. These are examples of how organisations use the products, not reports from a named customer.

By sector

Government and public sector

Public bodies need to know where their data lives and who touched every decision. Infinity can be hosted in-country, on your own servers or in your cloud, with roles, groups and permissions set item by item, and a full history of every step. StandIn works inside your own Microsoft tenant, in Arabic and English.

Infinity

Invoices that route themselves

For finance teams. Fits finance, government, logistics and ports.

Before

Invoices arrive by email. Someone has to decide who approves each one, and then it waits in an inbox where nobody can see how long it has been sitting.

After

Each invoice is classified by amount and category against a decision table your finance team can read and test. It goes straight to the right approver, escalates if it waits too long, and every step is on record.

How it works

  1. Invoice details come in from a form, an email or your finance system.
  2. A decision table picks the category and the approver. For example, anything above a set amount for facilities goes to the finance manager.
  3. The approver finds it in their task inbox with a deadline. If it is not handled in time, it escalates.
  4. Approved invoices move on to payment, and the full history stays with each one.

What you would measure

  • Days from receipt to approval
  • Invoices sent to the wrong approver
  • Approvals past their deadline

StandIn

Every call answered, even after hours

For customer service teams. Fits government, education, logistics and ports.

Before

Calls to a team in Microsoft Teams go unanswered after hours or when everyone is busy. People try again tomorrow, or give up.

After

StandIn answers as a named colleague in your own Teams, talks naturally in Arabic or English, takes the details and replies in chat. When a call-back is needed, it places the call, and sends a chat message if nobody picks up.

How it works

  1. A colleague calls the team's StandIn in Microsoft Teams.
  2. It answers, listens and talks back in real time, and stops when the caller interrupts.
  3. It answers from your documents if you turn on a knowledge base, or takes a message.
  4. It calls back later and falls back to chat when nobody answers.

What you would measure

  • Calls missed outside working hours
  • Time to call back
  • Questions answered without a person

Infinity

New joiners ready on their first day

For hr teams. Fits every sector we serve.

Before

Onboarding lives in spreadsheets and email chains. IT, facilities and the line manager each hear about a new joiner at a different time, and HR spends the week before the start date chasing.

After

One request form starts the whole process: the approvals, a task for each team with a deadline, and reminders before anything is late. HR sees where every new joiner stands in one place.

How it works

  1. HR fills in one request form, built with drag and drop or drafted by AI from a short description.
  2. The line manager and HR approve it in their task inbox.
  3. IT, facilities and the manager each get their tasks with time limits. Overdue tasks escalate or are reassigned.
  4. The same pattern handles other HR requests, such as letters, leave and changes of role.

What you would measure

  • Onboarding tasks finished before the start date
  • Hours HR spends chasing each new joiner
  • Requests completed late

StandIn

Minutes in the chat before the room empties

For management teams. Fits every sector we serve.

Before

Someone takes notes instead of taking part. The minutes arrive days later, and actions agreed in the room are forgotten.

After

StandIn joins as a participant, follows what is said and what is shown on screen, and posts the minutes to the meeting chat with a Word document, while everyone still remembers what they agreed.

How it works

  1. Invite StandIn to the meeting like any colleague.
  2. It listens and sees the shared screen, and speaks only when someone addresses it.
  3. When the meeting ends, it writes up what was said and shown as minutes, with the actions listed.
  4. The minutes are posted to the meeting chat with a Word document beside them.

What you would measure

  • Time from meeting end to minutes
  • Actions without a named owner
  • Hours spent writing notes each week

Infinity

Rosters, timetables and routes in minutes

For operations teams. Fits logistics and ports, education, government.

Before

A planner spends days building next month's shift roster, school timetable or delivery plan by hand. One sick day or one new rule means starting again.

After

Describe your people, resources and rules once. Infinity proposes a roster, timetable or route plan that respects them, and plans again when something changes. A person reviews it and publishes it through an approval.

How it works

  1. Bring in who and what you are planning: staff with skills and availability, classes with rooms and teachers, or vehicles with stops.
  2. Set the rules, such as rest hours, qualifications, fair shares of weekends and capacity.
  3. The planner proposes a plan and shows where a rule could not be met.
  4. Review, adjust and publish. It also covers flight-crew rostering, maintenance and tournament scheduling, job shops and task assignment.

What you would measure

  • Hours spent building each plan
  • Rule breaches in published rosters
  • Time to re-plan after a change

StandIn and Infinity

Expert knowledge that stays when people move on

For management and operations teams. Fits government, logistics and ports, education.

Before

What senior experts know lives in their heads and in meetings nobody wrote up. When they retire or change role, it leaves with them.

After

StandIn sits in expert sessions and design reviews in Teams and writes up what was said and shown. Infinity turns each write-up into a knowledge item with an owner, sends it for review, makes it searchable and brings it back for review on a schedule, so it stays current.

How it works

  1. Schedule a capture session in Teams and invite StandIn.
  2. StandIn follows the conversation and the shared screen, and posts the write-up with a Word document.
  3. Infinity assigns an owner and sends the write-up through review and approval.
  4. Approved knowledge is indexed so people can search it, and comes back to its owner for review on a schedule.

What you would measure

  • Critical topics written down and approved
  • Knowledge items past their review date
  • Time for a new joiner to find an answer

Infinity

Documents reviewed, approved and signed without the chase

For management teams. Fits government, education, finance.

Before

A policy or report goes round by email for comments. Versions multiply, and when it is finally published nobody can say for certain who approved the final text.

After

Start from a ready-made template. Infinity collects feedback, routes the document through each approval in order, collects signatures, and publishes only once everyone has signed off.

How it works

  1. Pick a template: collect feedback, multi-step approval, collect signatures or publishing approval.
  2. Reviewers get a task with a deadline, in the order you set.
  3. Track every document through draft, in review and approved.
  4. The record shows who approved what, and when.

What you would measure

  • Days per review cycle
  • Versions in circulation
  • Documents published without full approval

StandIn

Help that can see the problem

For customer service and operations teams. Fits government, education, finance.

Before

Staff explain a system problem to the help desk in words, wait for someone free, and describe the same screen three times.

After

Call StandIn in Teams and share your screen. It sees what you see, talks you through the steps from your own guides, and replies in chat with what it told you.

How it works

  1. A colleague calls StandIn and shares their screen or camera.
  2. StandIn follows the shared screen during the call.
  3. It answers from your guides and procedures when you turn on a knowledge base.
  4. The steps are sent in chat so they can be followed again later.

What you would measure

  • Help-desk calls resolved on the first contact
  • Wait time for help
  • Repeat questions on the same topic

Infinity

Institutions brought onto reporting, step by step

For management teams. Fits education, government.

Before

Bringing schools, colleges or departments onto a new reporting process means hundreds of emails, forms in different versions, and no single view of who has submitted and who is stuck.

After

Every institution gets the same form, the same steps and the same deadlines. Reminders and escalations go out on their own, and leaders see who is on track at a glance.

How it works

  1. Design the submission form once and share it with every institution.
  2. Each submission is checked and approved by the right reviewer.
  3. Late submissions trigger reminders, then escalate to a named owner.
  4. Leaders see progress across all institutions, with the history of every step.

What you would measure

  • Institutions submitting on time
  • Submissions returned for correction
  • Staff hours spent chasing

StandIn

Follow-up calls that happen on time

For customer service and operations teams. Fits government, logistics and ports, education.

Before

Confirming an appointment or a deadline depends on someone remembering to call, finding the time, and trying again when the line is busy.

After

StandIn places the follow-up call in Teams, says what needs saying, and sends a chat message instead when nobody answers. Nothing depends on someone's memory.

How it works

  1. Give StandIn who to call and what to say.
  2. It places the call in Microsoft Teams and talks in Arabic or English.
  3. If nobody picks up, it sends the message in chat instead.
  4. If the person is already on a call with it, it speaks there instead of ringing twice.

What you would measure

  • Follow-ups made on the day planned
  • No-shows for appointments
  • Staff time spent on reminder calls

Infinity

Open work shared fairly when the team changes

For operations teams. Fits logistics and ports, government, finance.

Before

When someone is off sick or a team gets busy, a supervisor reassigns work by hand. Some tasks land on the wrong person and some are missed altogether.

After

Infinity rebalances the team's open tasks by skills and current workload, and reassigns them with their deadlines and history intact.

How it works

  1. Every task already sits in a shared inbox with an owner and a deadline.
  2. When the team changes, ask Infinity to rebalance the open tasks.
  3. It proposes a fairer split that matches skills, and the supervisor confirms it.
  4. Reassigned tasks keep their deadlines, escalation rules and history.

What you would measure

  • Tasks that miss their deadline during absences
  • Spread of workload across the team
  • Supervisor time spent reassigning

Have a process like one of these?

Tell us which one, and we will show you how it would run in your organisation, with your rules and your hosting.

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